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QUOTE (Spoon Poetic @ Mar 16 2006, 11:26 AM) <{POST_SNAPBACK}>
Hehe, I know what you mean about the "equivalent" thing, Dee. I hear that a lot, too - it's quite irritating.
Ah another situation, I asked them man from Conrad (who is technical support and owns a 2005 series without the serial port), if the future versions can be built with a colour lcd display, RJ 45 network interface and built in web server for charging information, he said it sounded like an "overkill" for a charger, at the moment I agree.
An example to a typical phone call to cheap:
When I phone up "technical support" people in this country like for problems that should have never happened due to cheapness in design, and questioning on why these features were not properly in place to prevent failure to begin with, simply they say "It's not ECONOMICAL!" I say" "why not higher the price?"
"It doesn't look pretty for our customers!"
"Well it doesn't look pretty in the long term as now would it?"
"They are only meant to last six months."
"Why is that not stated on the label?"
"I don't know, these are technical questions and you can only contact technical support through email."
"In that case why do you call yourself technical support?"
"We tell people what to do and I am not arguing anymore, we try are best as a company to bring in fashionable products for the majority on what people want and a survery shows that people don't keep them for very long."
"Ah, well I do, so you are assuming me as the majority, as someone who always buy throw away equipment with limited usage?"
"Why should we make and provide one product for just one person in the mass majority?"
"Because specific people require specific tools as a part of flexible business all way round."
"I am afraid that is all we have, what you want is specialised and we don’t have that."
"Well okay but somewhere on the label, why does it say "quality long life that fits the needs of everyone?"
"The lady hangs up."
To me asking for quality in a product should not be classed as specialized, only for custom built and rare features. Was it so specialized when I brought a product that was advertised as quality, looked quality in disguise, but was poorly designed and badly built inside?
Usually not simple trying to get repairs or the money back speaking to these companies or people.
This post has been edited by Deepsycher: 16 March 2006 - 12:32 PM
MultiQuote
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